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How do I know my silicone ring size?

It's easy! Click here for the definitive guide to finding your perfect ring size!

What if I’m between sizes?

Our silicone rings come in whole ring sizes only, because the flexible silicone rings are more “forgiving” and half sizes are not needed. If you are in-between sizes, we recommend sizing down! 

Are comfort fit rings sized differently?

We are very excited to be the only brand to offer comfort fit silicone rings! Comfort fit rings offer more comfort and breathability, because of the curves inner surface. Whether it’s a metal or silicone comfort fit ring, size down by 1 size. If you are a size 10, choose size 9 rings. If you are a size 10.5, choose size 9 or 10. 

What if my ring is too small or too big?

Your Knot Theory ring comes with a perfect fit guarantee. You can reach out to us by clicking here and our customer happiness team will get back to you shortly to help you find your perfect fit! No hassle, not extra charge.

What if my ring is not what I expected?

Our goal is to make sure that you fall in love with your Knot Theory ring! If the ring does not meet your expectations in any way, please let us know by clicking here. We make every effort to find a happy solution for you, and we always welcome your feedback.

What is the warranty on my ring?

Knot Theory offers 6 months warranty. Some brands offer lifetime warranty, however they charge extra even for finding the right fit. Here at Knot Theory, you get the perfect fit without paying extra.

How long will my ring last?

Your ring can last from 6 months to 2 years, even longer, depends on many factors. More activities and abrasion tend to wear out the rings faster.

Can I engrave my rings?

Knot Theory’s custom engraving is coming soon! If you’d like to be the first 50 customers to get 50% off on engraving, contact us to get on the list by clicking here

Simply tell us your engraving text, ring size and style, and need-by date. We’ll let you know as soon as our engraving feature is available. ETA is October, 2019.

Can I get a custom size, style, or colour?

Maybe! Please contact us by clicking here to tell us more about what you’d like, and the quantity you seek.

Do you offer wholesale?

Yes! Please contact us to get started by clicking here.

Can I be a Knot Theory affiliate?

Yes! Please contact us to join by clicking here.

Can I be a Knot Theory brand ambassador?

Yes! Please tell us about yourself and your audience by clicking here.

Do you ship to my country?

Yes! We will ship to most countries overseas. Please note that customers living outside of US and Canada are responsible for any duty or customs fees which may be collected upon the delivery of your package.

How much does shipping cost?

US & Canada: Enjoy free shipping on orders over $35!

International: Enjoy free shipping on orders over $65!

It depends on the selected shipping method and product weight! You'll get a shipping quote at checkout, before making a payment. That's the most accurate way to check ;)

Please note that customers living outside of US and Canada are responsible for any duty or customs fees which may be collected upon the delivery of your package.

When do you ship my order?

Orders are shipped within 24 business hours. In rare cases that we can't ship your order sooner, we'll contact you!

When will I get my order?

Standard shipping:

• Canada:
Silicone rings usually arrive in 3 to 4 business days.
Bow ties usually arrive in 1 to 2 business days in B.C., 3 to 5 business days for rest of Canada. 

• USA:
Silicone rings usually arrive in 3 to 4 business days.
Bow ties usually arrive in 4 to 7 business days

• International: 10 to 15 business days, plus occasional customs delay.

Note that the standard shipping method does not have a tracking number, and there is no guarantee on the exact delivery date.

Expedited shipping:

Expedited US orders usually arrive in 1 to 3 business days. If you need your order by a certain date, it's best to contact us before placing an order, so we can make sure it arrives in time!

If you are in a rush, you can place an order with us and write in the comment the date you need the order by. We will only ship your item if it can make it to you in time!

Can I have a custom bow tie made?

Yes! We can customize the length and color-ways for your bow tie at no extra charge.

For wing tip collar shirts that expose the entire bow tie, we  can also remove the bow tie hardware. Just leave us a comment at check out, including your neck size.

If you want a custom design for a special occasion, we can do it too! 

Contact us to ask us any bow tie question on your mind. 

What is your return policy?

Silicone wedding rings can be returned or exchanged within 30 days without re-stocking fee, and have a 6 month warranty.

You can return your bow tie order within 14 days of receiving it, in original condition, and receive a full refund minus a 12% re-stocking fee.

Custom orders are not eligible for returns and refunds, since they are one-offs made to your request.

Can't find answers to your questions? Contact us and we'll get back to you asap!