Free US & CA shipping on orders $39+, Intl $65+
How do I know my silicone ring size?
What if I’m between sizes?
How long will my ring last?
Can I custom engrave my rings?

When will I get my order?
Do you ship to my country?
How much does shipping cost?
What is your return and exchange policy?

Do you offer wholesale?
Can I be a Knot Theory brand ambassador?
Can I be a Knot Theory affiliate?
Can I get a custom size, style, or colour?
Can I have a custom bow tie made?

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How do I know my silicone ring size?

It's easy! Click here for the definitive guide to finding your perfect ring size!




What if I’m between sizes?

Our silicone rings come in whole ring sizes only, because the flexible silicone rings are more “forgiving” and half sizes are not needed. If you are in-between sizes, we recommend sizing down. e.g. If you are a size 7.5, we recommend going with size 7.




How long will my ring last?

Your ring can last from 6 months to 2 years, even longer, depending on how active you are. Frequent abrasion may wear out the rings faster.




Can I custom engrave my rings?

Yes, we can personalize your rings with custom engraving on the inside or outside or both! We can engrave all the way around the ring, up to 22 characters long.

See all the ring customization options here.

Your rings are individually engraved in Canada.



When will I get my order?

Orders are prepared and ready to ship in 1 to 4 business days usually. Custom engraved rings are ready to ship in 5 to 10 business days usually.

If you need your order by a certain date, please contact us! We recommend getting tracked shipping to ensure you get your order timely.

Standard shipping:

• Canada: (Remember to include prep time noted above)
Silicone rings usually arrive in 1 to 7 business days, occasionally up to 12 business days.

Bow ties usually arrive in 2 to 4 business days in B.C., 5 to 12 business days for rest of Canada.

• USA: (Remember to include prep time noted above)

Silicone rings usually arrive in 3 to 4 business days, occasionally up to 12 business days.

Bow ties usually arrive in 5 to 12 business days

• International: (Remember to include prep time noted above)

2 to 3 weeks, plus occasional customs delay.

Note that the standard shipping method does not have a tracking number, and there is no guarantee on the exact delivery date.

Expedited shipping:

Expedited US orders usually arrive in 2 to 3 business days. If you need your order by a certain date, it's best to contact us before placing an order, so we can make sure it arrives in time!

If you are in a rush, you can place an order with us and write in the comment the date you need the order by. We will only ship your item if it can make it to you in time!




Do you ship to my country?

Yes we ship worldwide! Please note that customers living outside of US and Canada are responsible for any duty or customs fees which may be collected upon the delivery of your package.




How much does shipping cost?

For US & Canada orders, enjoy free shipping on orders over $39.

For International orders, enjoy free shipping on orders over $65.

For order values below the free shipping threshold, you'll get a shipping quote at checkout, before making a payment.

Please note that customers living outside of US and Canada are responsible for any duty or customs fees which may be collected upon the delivery of your package.



What is your return and exchange policy?

Silicone Rings

Please contact us with your order ID within 14 days of receiving your ring for exchanges and returns.

If you'd like to exchange your ring for a different size, we offer a perfect fit promise on your FIRST ring. If your ring was engraved, the re-engraving will be free too. You'll be responsible for postage.

For returns and non-first exchanges, you'll be responsible for the return postage. For engraved rings, we'll refund your payment minus $10 for single-sided engraving, or $15 for double-sided engraving. Shipping costs are non-refundable.

Bow ties and Scarves

Once your order has been marked "delivered", we allow up to 14 days for returns and exchanges. The product should be in brand new condition to receive a full refund minus a 12% restocking fee. If the item is not in brand new condition, we may withhold a full refund or provide a partial refund minus a 12% restocking fee.

Custom bow tie orders are not eligible for returns and exchanges, since they are one-offs made to your request. You'll receive one free size adjustment if needed and we will pay for the shipping. After that, we will charge $15 per adjustment and you will pay for shipping.




Do you offer wholesale?

Yes! Please contact us to get started by clicking here.




Can I be a Knot Theory affiliate?

Yes! Join us here.




Can I be a Knot Theory brand ambassador or influencer?

Yes! Please tell us about yourself and your audience by clicking here.




Can I get a custom size, style, or colour?

Maybe! Please contact us by clicking here to tell us more about what you’d like, and the quantity you seek.




Can I have a custom bow tie made?

Yes! We can customize the length and color-ways for your bow tie at no extra charge.

For wing tip collar shirts that expose the entire bow tie, we can also remove the bow tie hardware. Just leave us a comment at check out, including your neck size.

If you want a custom design for a special occasion, we can do it too!

Contact us to ask us any bow tie question on your mind.




Can't find answers to your question? Contact us and our team will get back to you asap.