Free US & CA shipping orders $39+, Intl $65+, Engraving Queue: 6 biz days plus ship time
FAQ
Ring Size
Ring Care
Order & Shipping
Returns & Exchanges
Ring and Bow Tie Customization
Partnerships
Ring Size
How do I know my silicone ring size?

It's easy! Click here for the definitive guide to finding your perfect ring size!

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Is my silicone ring size the same as my metal ring size?

Your silicone ring is likely to be half to one size smaller than your metal ring, because it can bend and flex.

See What is my silicone ring size to find your perfect fit!

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What if I’m between sizes?

Our silicone rings come in whole ring sizes only, because the flexible silicone rings are more “forgiving” and half sizes are not needed. If you are in-between sizes, we recommend sizing down. e.g. If you are a size 7.5, we recommend going with size 7.

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How long will my ring last?

Your ring can last 2 years or longer! If you are rough on it however, it might have a shorter lifespan.


Your ring's longevity depends on how well you take care of it and your lifestyle. Frequent abrasion may wear out the rings faster. Please see How do I care for my silicone rings? in this section.

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How do I care for my silicone rings?

Here are some tips to help maximize the longevity of your silicone rings!

  • Avoid pulling on the rings when you take them on and off. Rolling them onto your finger is better.
  • Wash with mild soap and water
  • Avoid exposure to harsh chemicals and extreme temperatures
  • Avoid exposure to alcoholhydrogen peroxide, and oil-based cleaning products.
  • Get a snug and comfortable fit. A loose ring can be exposed to more pulling.

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When will I get my order?

Please combine prep time + ship time to get a good estimate of your order delivery date. If you need your order by a certain date, please contact us! We recommend getting tracked shipping to ensure you get your order timely.


Prep time:

  • Non-engraved rings are ready to ship in 2 to 3 business days usually.

  • Engraved rings - The current lead time is displayed on the very top of our homepage at www.knotheory.com


Ship time:

Standard shipping:

• Canada: 

Silicone rings usually arrive in 1 to 7 business days, occasionally up to 12 business days.

Bow ties usually arrive in 2 to 4 business days in B.C., 5 to 12 business days for rest of Canada.

• USA:

Silicone rings usually arrive in 3 to 4 business days, occasionally up to 12 business days.

Bow ties usually arrive in 5 to 12 business days

• International: 

2 to 3 weeks, plus occasional customs delay.

Note that the standard shipping method does not have a tracking number, and there is no guarantee on the exact delivery date.


Expedited shipping:

Expedited US orders usually arrive in 2 to 3 business days. If you need your order by a certain date, it's best to contact us before placing an order, so we can make sure it arrives in time!

If you are in a rush, you can place an order with us and write in the comment the date you need the order by. We will reach you by email, and only ship your item if it can make it to you in time!

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How much does shipping cost?

For US & Canada orders, enjoy free shipping on orders over $39.

For International orders, enjoy free shipping on orders over $65.

For order values below the free shipping threshold, you'll get a shipping quote at checkout, before making a payment.

Please note that customers living outside of US and Canada are responsible for any duty or customs fees which may be collected upon the delivery of your package.


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Do you ship to my country?

Yes, we ship worldwide! Please note that customers living outside of US and Canada are responsible for any duty or customs fees which may be collected upon the delivery of your package.


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What is your return and exchange policy?

Silicone Rings

Please contact us with your order ID within 14 days of receiving your ring for exchanges and returns.

Perfect Fit Guarantee

If you'd like to exchange your ring for a different size, we offer a perfect fit promise on your FIRST ring. If your ring was engraved, the re-engraving will be free too. You'll be responsible for postage only.

Limited Lifetime Warranty

Your ring comes with a limited lifetime warranty to protect you against manufacturing defect. Normal wear and tear is not included, but do check out our Complete Care Guide to Your Silicone Rings to maximize the longevity of your ring. If your ring is defective, please contact us for a free replacement.

Bow ties and Scarves

Once your order has been marked "delivered", we allow up to 14 days for returns and exchanges. The product should be in brand new condition to receive a full refund minus a 12% restocking fee. If the item is not in brand-new condition, we may withhold a full refund or provide a partial refund minus a 12% restocking fee.

Custom bow tie orders are not eligible for returns and exchanges since they are one-offs made to your request. You'll receive one free size adjustment if needed, and we will pay for the shipping. After that, we will charge $15 per adjustment and you will pay for shipping.

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Ring Size
Can I exchange an item?

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase. 

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

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Can I custom engrave my rings?

Yes, we can personalize your rings with custom engraving on the inside or outside or both! We can engrave all the way around the ring, up to 22 characters long.

See all the ring customization options here.

Each ring is hand engraved with care in Canada. 

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Can I get a custom design, size, style, or colour?

We can definitely engrave your silicone rings with custom text. 

For custom engraving of a graphic, please send us your image in .png, .ai. or .svg format. We'll get back to you on whether it is doable. Simple graphics with thicker lines work best.

For custom ring design, size, style, and colours, we'll requirer larger quantities (>500 units).

Please contact us by clicking here to tell us more about what you’d like, and the quantity you seek.

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Can I have a custom bow tie made?

Yes! We can customize the length and color-ways for your bow tie at no extra charge.

For wing tip collar shirts that expose the entire bow tie, we can also remove the bow tie hardware. Just leave us a comment at check out, including your neck size.

If you want a custom design for a special occasion, we can do it too!

Contact us to ask us any bow tie question on your mind.


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Do you offer wholesale?

Yes! Please contact us to get started by clicking here.

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How can I become a Knot Theory affiliate?

Spread the love and prevent ring injuries with us! Join our affiliate community and earn 15% on every sale! https://www.affiliatly.com/af-1020958/affiliate.panel

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How can I become a Knot Theory ambassador?

We welcome content creators to join our ambassador community! Please apply here: https://join.collabs.shopify.com/community/apply/6zc7GdtrcPc

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